Rechat includes a monthly email sending quota for agents using the Marketing Center. Each account receives 30,000 emails per month by default.

Once an agent reaches their allotted quota, they can purchase an additional subscription to increase their sending capacity.

What's Included?

• 30,000 emails/month included by default.
• Real-time tracking of email usage and remaining emails.
• Ability to upgrade your email quota instantly.

Good to Know

• Email quotas reset each billing cycle.
• Unused emails do not roll over to the next billing cycle.
• Additional email plans stack on top of your base quota.

What Happens When an Agent Reaches Their Limit?

• The agent will be notified when they have reached their monthly email quota.
• To continue sending emails beyond their allotted limit, the agent must purchase an additional subscription.
• Additional information about email quotas and subscription options can be found in Rechat's Help Center.

How Does This Compare to ActivePipe?

ActivePipe handled email sending differently. Rather than enforcing a rigid, fixed monthly email sending cap across accounts, ActivePipe primarily used deliverability safeguards and capacity restrictions.

These included:

• Contact Limits: Accounts could have a maximum number of contacts, with the option to request an increase through ActivePipe support.
• Sending to All Contacts: For accounts with large databases, ActivePipe could disable the ability to send to all contacts at once, encouraging agents to target specific groups or audiences.
• Frequency Alerts: Agents could receive alerts when emailing the same contacts too frequently, helping protect sender reputation and reduce unsubscribes.
• Capacity Restrictions: ActivePipe reserved the right to impose contact import or monthly email sending limits on accounts that did not follow sending best practices or posed a risk to platform stability.

Because ActivePipe handled these restrictions differently, agents may not have been as aware of the limitations.

Additional Resources

For more information about Rechat's email quotas and subscription options, visit:

Rechat Help Center – Email Quota