Login issues with Rechat and Pulse are usually caused by a browser setting, cached data, VPN connection, incorrect Google account, or network/security setting.

If Support has confirmed your account is active, the steps below will help you quickly identify and resolve the most common access issues. Start with the Quick Fixes and only continue to the additional steps if you're still unable to log in.

Quick Fixes

1. Check Your Google Account

Make sure you're signed into your company Google account (for example, [email protected]) and using Google SSO.

If you're signed into multiple Google accounts, select your company account or open an incognito/private window and try again.

2. Try an Incognito/Private Window

Open a private window and try logging in again.

• Chrome / Edge: Ctrl + Shift + N (Windows) / Command + Shift + N (Mac)

• Firefox: Ctrl + Shift + P (Windows) / Command + Shift + P (Mac)

• Safari: Command + Shift + N (Mac)

You can also try a different browser.

If it works: the issue is likely related to your browser, extensions, or saved site data.

3. Turn Off Your VPN

If you're connected to a VPN, disconnect temporarily and try again.
 

If You're Still Unable to Log In

4. Disable Browser Extensions

Temporarily disable ad blockers or privacy/security extensions, then refresh the page and try again.

If this fixes the issue, re-enable the extension and add the site as an exception if possible.

5. Clear Cache & Cookies

Chrome / Edge

1. Press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac).

2. Select Cookies and other site data and Cached images and files.

3. Click Clear data.

4. Reopen the browser and try again.

Safari

Go to Safari > Settings > Privacy > Manage Website Data and remove the relevant website data.

Clearing cookies may sign you out of other websites.

6. Check Firewall/Security Settings

If you're still unable to log in, your firewall, antivirus, or network security settings may be blocking access.

If these settings are managed by your company, contact IT rather than changing them yourself.

The following domains may need to be allowed:

• link.rechat.com

• rechat.com

• pulse.theagencyre.com

• workvivo.us

Still Not Working?

Contact Support at [email protected] and include:

• Whether Pulse, Rechat, or both are affected

• Your browser

• Whether incognito/private mode worked

• Whether you're using a VPN

• The exact error message or a screenshot